Right of Retraction – Satisfied or Reimbursed
PaulineSolon.com allows you 10 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed Return Goods Voucher. Return Goods Vouchers are available on request from info@paulinesolon.com.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, complete packaging. Any product that has been damaged, or is in packaging that has been worn beyond simply opening the product will not be refunded.
For reimbursements:
If the product is returned within 10 days of its delivery (the post mark being proof thereof), the User will be reimbursed with a replacement product (if requested by the customer), by PayPal refund or bank transfer if payment was made by bank card, or by cheque in other cases.
Returns
Please note that shipping fees are the client’s responsibility except if the product does not conform to the description of said product or arrives to the customer in merchantable quality. The client is responsible for any damage done during the shipment of returned goods.